Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ) - Primodeck

1. What is Primodeck? Primodeck is a leading e-commerce platform offering a wide range of high-quality products with seamless shopping experiences and worldwide shipping.

2. What are your shipping times?

    * United States: 7-14 Business Days

    * International: 14-30 Business Days

3. Do you offer order tracking? Yes, tracking information will be uploaded once your order is processed. You can check your order status on the "Track Your Order" page.

4. What is your return policy? We accept returns within 30 days of delivery. The item must be in its original condition, unused, and in its original packaging.

5. How do I initiate a return? To initiate a return, please contact our customer support team with your order number and reason for return. We will provide further instructions.

6. Do you offer refunds? Yes, refunds will be processed once we receive and inspect the returned item. Refunds will be credited back to your original payment method within 5-10 business days.

7. What payment methods do you accept? We accept major credit and debit cards, PayPal, and other secure payment methods.

8. Can I change or cancel my order? Orders can be changed or canceled within 24 hours of placement. Please contact our support team immediately if you need modifications.

9. Do you offer international shipping? Yes, we ship worldwide. Shipping times vary by location, with international orders taking approximately 14-30 business days.

10. What if I receive a damaged or incorrect item? If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with a photo of the product. We will arrange for a replacement or refund.

11. How can I contact customer support? You can reach our customer support team via email at primodeckk@gmail.com or through our Contact Us page.

12. Do you offer discounts or promotions? Yes, we regularly offer discounts and promotions. Sign up for our newsletter to stay updated on special offers and deals.

13. Is my personal information secure? Yes, we use advanced encryption and security measures to protect your personal and payment information.

14. Do you have a size guide for apparel? Yes, our size guide is available on each product page to help you find the perfect fit.

For any further questions, feel free to contact us.